Refund policy

EU right of withdrawal

Buyers in the EU have the right to withdraw (cancel or return) an order within 14 days of delivery, unless you inform them of a valid exception. Add the required withdrawal form and any related terms and conditions.

Cancellations

My shop accepts order cancellations before item has dispatched. Buyer is responsible for making requests within this timeframe.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@mycharmify.co.uk.